Security

Car Park Security

Our off-airport car park is all hard standing, has CCTV and security fencing with the buildings alarmed to the local police. We are currently working towards gaining the Association of Chief Police Officers (APCO) car park security award.All our drivers are insured as fully comprehensive to drive your vehicles, and carry ID cards should you feel the need to check.

Credit Card Fraud

Did you know that credit card fraud is many times more likely in situations where you hand your card to a waiter in a restaurant? Modern technology has ensured that transmission of encrypted data is virtually impossible to crack. If you would prefer to speak with one of our sales team, please call 0845 272 8790.

Online Security

Our third party payment handler uses industry standard SSL (Secure Socket Layers) Encryption. This means all your payment details are encrypted before being sent to Protx, and only de-encrypted when it reaches their server. You can tell the site is secure by the appearance of a padlock at the bottom of your browser.

More information about Protx.

This page will not describe HTTPS posts in detail, but what is important to this discussion is that the vendor can be assured that no-one other than Protx will be able to decrypt the message, and nothing Protx send back in the reply to that POST can be decoded by anyone except Help Me Park. Even if someone was to capture ALL the information sent in a 128-bit encrypted session, it would take all the computers in the world longer than the lifetime of the universe to break the encryption.

Data Protection and your Privacy

We collect and store only data that is appropriate for us to deliver the services you request on this website. There are eight principles put in place by the Data Protection Act 1998 to ensure that your information is handled properly, all of which we adhere to.

It states that data must be:-

- Fairly and lawfully processed;
- Processed for limited purposes;
- Adequate, relevant and not excessive;
- Accurate;
- Not kept for longer than is necessary;
- Processed in line with your rights;
- Secure;
- Not transferred to other countries without adequate protection.

By law, we have to keep to these principles. For more information look at the Information Commissioner's Office website.

We do make use of the latest Antivirus software and have a Firewall installed for an added layer of protection between our server and the internet.

We do not pass your information to any third party for marketing or other purposes, unless required to do so by law.

We will send you details of products or services that we think may be of interest to you, either by post or email. If you do not wish to receive these you can opt our by selecting the clearly labelled tick box on the data entry forms.

Cookies

We do use cookies but do not collect personal information with them. This technology is in place to help us provide the best website we can, with the most accurate information.

Payments and refunds policy

Online services are only bookable online by processing payment as you book. Early booking guarantees availablity and whilst last minute bookings can be catered for, availability does become tight during peak periods.

If you wish to cancel a service booked online, simply go to the Change a booking page and select the appropriate booking to cancel. It is not possible to have an order without creating a personal profile and receiving an order history, so if you are not able to find your profile or order history, you have not booked and have not been charged for any services.

Please allow 21 days for refund processing. A small administration charge will be deducted from your refund. Refund charges should not exceed £6.99 if a booking is cancelled up to 2 days in advance, however cancellation charges will be 40% of the parking fee if less than 48hours notice is given.

Whilst Help Me Park understand that customers may not wish to commit monies too far in advance of their holiday parking, we have found that many of our customers prefer to book early in order to secure availability and to spread the cost of their holiday over a wider period.

Any concerns regarding payments and refunds can be addressed to Help Me Park via the contact us links on this website.

We only accept transactions in UK Sterling and all prices include VAT.