Help-me-park's parking terms & conditions

Cancellations policy

How to make a cancellation
All cancellations must be made in writing by email to
info@help-me-park.com. 
All refunds will be made within 30 days of cancellation.

Refunds within 7 working days of purchase
A full refund will be given if a meet and greet parking contract is cancelled within 7 working days from the date of purchase except when the contract starts within the 7 working days from the date of purchase in which case our standard refunds policy will apply.

Standard refunds policy
All refunds – except within 7 working days of purchase – will incur and administration fee as follows.

Cancellations before 48 hours to the start of the contract - £6.50

Cancellations within 48 hours to the start of the contract - 40% of the total contract value

Cancellations after the start of the contract  - no refund.

On departure, the Help Me Park Parking Promise allows for a member of our staff to meet at the pre agreed meeting point at the time booked on the website and confirmed via payment. Help-me-park will endeavour to arrive early where the customer request has been made and agreed, and where Help Me Park staff are available. Early arrivals will not be party to the Help Me Park Parking Promise. Help-me-park staff will wait for 15 minutes after the pre-booked arrival time - after this time Help-me-park will await the phone call from the customer and re-arrange a suitable time allowing for customers new arrival time. Once this has been agreed, the Parking Promise will no longer be in effect until the customers return journey. On return customers are requested to call Help-me-park as they collect their baggage from the baggage hall. Help-me-park will then be allowed 15 minutes to bring the customers car to the agreed meeting point (this should allow approximate time for customers to collect baggage and walk to the agreed meeting point). Help-me-park will undertake to wait for a further 15 minutes (i.e. 30 minutes total after the customer has called). After this time Help-me-park staff may have to return the customers car to our facilities in order to allow staff to deal with other customers. At this time our customers should make further phone calls to Help-me-park in order to liaise with staff. Once the initial 30 minute window has elapsed the Parking Promise will also elapse, and at this stage we will rely on the customer calling us to arrange a suitable meeting time. Customers should be aware of the waiting times allowed and make their phone calls accordingly if they are not able to meet Help-me-park staff at the correct time. These terms are in place to allow Help-me-park to operate correct staff levels at all times and offer the best overall service for our customers.

If for any reason Help Me Park fails to meet you on your departure and you cannot contact us by telephone on 0870 300 6009 or any other number we have supplied, you must park your car in the short term parking and proceed to airport information and leave your ticket and keys with them under the Help Me Park name. We will collect your car as soon as possible and pay for the short term parking and your Parking Promise will stand, however Help-me-park’s liability will be limited to parking charges only and no compensation will be paid for missed flights or any other claimed out of pocket or unforeseen expense.

Help Me Park cannot be held responsible for dates, times, flight numbers or any other information wrongly supplied to us. Please be sure to check your booking details.

Help-me-park cannot be held responsible for any damage or losses caused by acts of God, terrorism or war or any mechanical or electrical breakdown in any customer’s car.

Help-me-park will not be liable for any inconvenience or expense incurred due to late return of vehicles that are not able to start of their own accord. This will also invalidate the Parking Promise.

In the unlikely event that Help-me-park should cause damage to a customers car it will be Help Me Parks’ chosen repair facility that is awarded the repair contract, Help me Park will supply the customer with a replacement vehicle , of Help Me Parks choice, which must be returned within 3 working days of completion of repair to customers car. It will be the obligation of the customer to return the replacement vehicle and collect their own car. Help-me-park will not accept future responsibility for repairs to customers cars once the customer has signed a satisfaction certificate before return of the car to customer, Help-me-park will agree that an independent assessor of Help-me-parks choice can inspect the vehicle prior to return at a cost bourn by the customer.

Help-me-park cannot return vehicles to the airport if road tax has expired.

Help-me-park cannot be held liable for vehicles driven without a current MOT test, as this will invalidate our motor insurance.

Help-me-park cannot be liable for engine damaged caused to vehicles left with us that are in poor mechanical repair, no responsibility will be held by Help-me-park to check oil and coolant levels, Help-me-park will assume that the car delivered to us is in good mechanical repair and roadworthy condition and as such should be worthy of transfer to parking compound and return to customer.

Help-me-park’s drivers are uninsured to lift your luggage but will assist in any other way possible. Please be understanding.

Help-me-park cannot be liable for collections and deliveries that are delayed by matters out of our control. Customers must attempt to notify Help-me-park of all delays, as vehicles cannot be held at airport indefinitely.

Help-me-park may charge for vehicles delivered or collected when customer does not show.

Help-me-park may make an additional charge for parts fitted to customer’s cars that cost above our supply allowance for that particular part. Help-me-park will only add this extra cost at the exact increased amount.

Help-me-park must undertake to ensure that your vehicle is returned in a road worthy condition. As such, if we are unable to contact you for approval, and low cost matters of road safety are incurred, we will undertake to exact repairs at current market prices.

Help-me-park will make every effort to ensure your vehicle is fully road worthy within the scope of works authorised, but offer no guarantee that items outside of work scope have been checked and are in a road worthy condition.

Help-me-park will undertake to place £10 sterling of correct fuel into a customer’s car, if Help Me Park feel that there is a danger of the vehicle running out of fuel before its return to the customer. An administration fee may be charged.

Help-me-park cannot be held liable for faults or damage to your vehicle once it has left our control. Please inspect your vehicle when you collect it and make us aware if you have any issues.

Help-me-park will not return vehicles to customers where Help-me-park feel that the vehicle represents an unroadworthy state of repair. In this instance, the customer will be collected and requested to sign a declaration stating that they are happy to drive the vehicle on the public highway.

Help-me-park will make an administration charge for vehicles changed from booking details, in order to cover minor costs involved in changing these bookings.

Help-me-park cannot leave cars at arrivals or collections when requested by the customer, as airport authorities will not allow this.

Help-me-park reserve the right to leave cars in the airport short-term car park for customers whose return flights are delayed. Your vehicle keys will be left at airport information where you will be asked to display your passport for collection of your keys and parking tickets.

Help-me-park will not be liable to costs of short-term parking relating to late arrivals.

Help-me-park will be allowed to carry out repairs prior to receiving authorisation from customers, in order to ensure smooth workshop progress at busy times.

Help-me-park will be allowed to fit tyres to customers cars that represent good value and good quality, i.e. not cheapest remould tyres. Help-me-park will undertake to ensure that value and quality are achieved to market prices.

Help-me-park will undertake to jump start cars with flat batteries with antispike equipment. A nominal administration fee may be charged to cover extra costs incurred.

Help-me-park cannot be held liable for personal effects left in customers cars. Customers are advised to ensure these items are removed.

Help-me-park cannot remove road wheel for inspection if locking wheel nuts keys are not supplied or easily found.

Help-me-park will dispose of vehicles not collected or paid for after 60 days.

Help-me-park will not process refunds of less than £20. A credit note should be applied for in writing.

Help-me-park customers returning unannounced on the incorrect day will have to call and wait for their vehicle to be processed – no Parking Promise will apply in this instance.

Help-me-park will invalidate the Parking Promise in extreme weather conditions, or other matters beyond our control.

Help-me-park will request stage payments for vehicles still parked after the pre-booked period. These payments will be debited periodically to your credit/debit card.

Help-me-park will not deliver vehicles back to the airport if payments are not received prior to proposed return date and time.

Help-me-park cannot be held liable for audio equipment, radio codes, mobile phones, or any other personal effects left in cars whilst in Help-me-park's control.

Help-me-park will only accept complaints made in writing to the head office address, where all complaints will be handled by standard complaints procedure.

Help-me-park will not return any un-roadworthy vehicles to the airport.

Help-me-park will charge for parking a one day, or part thereof, with the day starting at 8.30am.

Help-me-park reserve the right to alter prices due to market fluctuations.

Help-me-park reserve the right not to work on a vehicle that we consider to be un-roadworthy of less value than a service contract.

Help-me-park reserve the right to monitor or record phone calls as a part of our business research and appraisal systems, This information will be used for internal purposes only.

Help-me-park will charge accordingly for any increases on the cost of environmental disposal of waste products relating from works carried out on customers vehicles.

Help-me-park reserve the right to charge credit/debit cards originally supplied by client for extra works incurred and notified. Notifications will be placed on the customer account accessible via the Help-me-park website.

Help-me-park will not be liable for electrical and mechanical faults arising with a customer’s vehicle, whilst in transit from the airport to our storage facilities, or at any other time.

Help-me-park will not be liable for damage to glass or paintwork whilst your vehicle is in transit.

Help-me-park reserve the right to place your vehicle with an alternative car park supplier, if demand outstretches our ability to conduct workload.

Help-me-park reserve the right to not return vehicles to persons other that those easily identifiable as the vehicle owner.

Help-me-park reserve the right to break a contract with any customer who refuses to sign for their card payments, or whose card payments are not authorised. Cash payments may be substituted on your return but your vehicle may not be delivered to the airport if payments remain due.

Help-me-park will not refund any monies to contracts not taken but not cancelled within 2 weeks of start date.

Help-me-park reserve the right not to return your car to the airport if you are rude to us – we are nice people so be nice to us!