|
FAQ |
Here are some of the common questions people ask about our valet meet and greet parking service. Please check here first to see if there is an answer to your query. If you are still unsure about anything, please
get in touch.
|
|
• What is Help Me Park?
• How much does it cost?
• Who will meet me at the airport?
• Where will I go once at the airport?
• How will your driver know who I am?
• Can I contact meet and greet staff?
• How will I recognise Help Me Park meet and greet staff?
• Are your drivers insured?
• Where will my car go?
• How will I get my car back?
• Can I change my return date?
• Can I book on my day of travel?
• Can I cancel a booking?
• Can I get my car valeted while I am away?
• Can I get an MOT test done while I am away?
• Are you able to carry out accident repair work while I am away?
• How do I get a receipt?
• Can I make any special requests?
• Can I book on behalf of a friend?
• Longer term parking
• How can I give feedback?
• What is your complaints procedure?
|
|
|
What is Help Me Park? |
| Help Me Park is a valet meet and greet service, allowing you to simply turn up at the airport terminal and leave your car with one of our representatives, allowing you to move quickly to check in. On your return, you will be met with your car at the terminal. Hassle free - great for business people and families. |
|
|
How much does it cost? |
Help Me Park does cost a little more but the advantages far outweigh the costs. For that bit of difference in our costs compared to another company, you get valet parking, peace of mind, no buses, no delays... just pure convenience.
For a fast quotation, go back to the home page and enter your travel dates – you will not have to buy in order to get a quote. |
|
|
Who will meet me at the airport? |
| A member of our staff will be at the airport 5 minutes prior to your pre-arranged time. They will be at our normal drop off point, unless you have been advised otherwise. Our drivers carry company ID - please ask to see it if you are at all concerned. |
|
|
Where will I go once at the airport? |
South Terminal - far end of passenger drop off past the pelican crossing on the right.
North Terminal - lower level of arrivals at the far end next to the terminal building.Take a look at our Meet & Greet Terminal maps and print one off to take with you. |
|
|
How will your driver know who I am? |
| Our drivers are continually updated and will have your details ready for you to confirm and sign. If all is well, you will have your mirror hanger displayed in your car – our drivers are always on the look out for these. If they are at all unsure, they will ask to see your passport. |
|
|
Can I contact meet and greet staff? |
| Yes, they all have mobile phones. Current numbers will be on your mirror hanger. |
|
|
How will I recognise Help Me Park meet and greet staff? |
| They will be wearing dark blue clothing clearly marked with the Help Me Park logo. |
|
|
Are your drivers insured? |
| Yes, Help Me Park staff are fully insured to drive your vehicle, and our drivers are carefully selected, vetted and trained to ensure the safe transfer of your vehicle. |
|
|
Where will my car go? |
| Help Me Park operates a facility for safe storage of your vehicle. We are off airport but maintain our own compound with CCTV, security fencing and alarms to the local police station. |
|
|
How will I get my car back? |
| Please follow the instructions you will receive by text message to your mobile phone. Your return arrangements will also be on the Returns Card you will have been given when you left your car with us. We will meet you at the prearranged meeting point but will only be able to wait for 15 minutes unless you let us know if you will be delayed exiting the terminal by lost luggage or having a meal for example. |
|
|
Can I change my return date? |
| Yes, click on the Change a booking link on the main menu and follow the instructions, or call us during office hours if you are unable to get to a computer. If you do not inform us of your new return date we will not be able to return your car promptly and you will incur extra charges for us having to return your car to the airport twice if you extend your stay or supply the wrong retrn date. |
|
|
Can I book on my day of travel? |
| If you have a last minute booking you will be able to book your airport parking with us by calling 0870 3006009 during office hours (subject to availability). You will be unable to book online on the same day of travel. |
|
|
Can I cancel a booking? |
Yes, please give at least 48 hours notice. This can either be done online through the Change a booking page or by calling us on 0870 3006009.
Please allow 21 days for refund processing. A small administration charge will be deducted from your refund. Refund charges should not exceed £6.50 up to 2 days in advance, however will be 40% of the parking fee if less than 48 hours notice is given.For more information, please read our Payments and refunds policy. |
|
|
Can I get my car valeted while I am away? |
| Yes, we can arrange to have your vehicle professionally valeted whilst you are away. Just let your driver know when you depart and he will be able to arrange one of 4 different levels of valeting. |
|
|
Can I get an MOT test done while I am away? |
| Yes. We can offer you an MOT for £50.35 which is the standard retail price for all makes of cars and 4x4 vehicles. |
|
|
Are you able to carry out accident repair work while I am away? |
| Unfortunately we cannot offer this facility at the moment. |
|
|
How do I get a receipt? |
| Once you have returned back from holiday, log in to the website using your Username and Password and you will find a Print Receipt facility in your bookings for all completed bookings. We cannot issue receipts for bookings that have not been completed. |
|
|
Can I make any special requests? |
| E-mail us with your name and dates of travel any special requests and we will try our very best to assist you in anyway. Alternatively, when booking online, you can specify any special requests in the space provided. We are a proactive company, keen and interested in supplying what you want! |
|
|
Can I book on behalf of a friend? |
| Yes you can. Just log in to the website using your own Username and Password and enter the flight details for their flight. Ensure the billing address for any credit card that is used is correct for the card when you pay on the Protx secure payment pages. The confirmation email will go the your email address and any correspondence will be sent to you. |
|
|
Longer term parking |
| Many of our customers leave their cars with us for long periods of time, for example, when they are only visiting the UK from time to time. We can offer special rates for these contracts, as well as a care package for your valued vehicle. |
|
|
How can I give feedback? |
| Please write or email us. You will find our details on the contact us page. We aim to acknowledge all correspondence immediately, and respond within 7 working days of receipt of your correspondence. |
|
|
What is your complaints procedure? |
| Please write or email us. Contact details can be found on our contacts page. We aim to acknowledge all correspondence immediately, and respond within 7 working days of receipt of your correspondence.We will endeavour to resolve any problems as soon as possible, to the satisfaction of both the customer and Help Me Park, without any third party involvement. All disputes are handled personally by the Parking Manager. |
|
|
|
|
|
